Refund Policy

At Lush & Luxe, we want you to love every product you order. If something isn't right, we're here to help make it easy.

30-Day Return Window

You may request a return or refund within 30 days of the delivery date. After 30 days, we're unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused, unopened, and in its original packaging
In the same condition you received it
Accompanied by proof of purchase (order number or receipt)

Please note: Due to hygiene and safety reasons, we're unable to accept returns on opened, used, or unsealed health, skin, and hair care products, unless the item arrived damaged, defective, or incorrect.

Non-Returnable Items

The following items cannot be returned or refunded:

Opened or used skincare, haircare, or body care products
Gift cards
Items marked "Final Sale" at checkout
Products purchased from third-party retailers (not directly through lushandluxe.net)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery with:

Your order number
A photo of the item and packaging

We'll arrange a free replacement or a full refund — no return shipping required on our end.

How to Start a Return

Email us at contact@lushandluxe.net with your order number and reason for return
Our team will review your request and send return instructions if approved
Pack the item securely in its original packaging
Ship the item back to the address provided

Return shipping costs are the customer's responsibility, unless the return is due to our error (damaged, defective, or incorrect item).

Refund Processing

Once we receive and inspect your return:

You'll receive an email confirming approval or rejection of your refund
Approved refunds are processed within 5–7 business days
Refunds are issued to your original payment method
Your bank or card provider may take additional time to reflect the refund on your statement